Since each insurance company / carrier may be different in their approach, the following information is provided to our Customers to allow them a better understanding of how insurance claims and project repairs are handled here in the shop.    Be sure that you are aware of your rights here in Texas regarding what your insurance company can and cannot mandate regarding your motorcycle repair project.    While Wicked Bastard Cycles can provide you with suggestions, recommendations or advice, we are NOT in any way legally representing the Insurance Company or Insurance Carrier, nor can we state or alter their respective policy, procedures or requirements.

ESTIMATE PROCESS

In the State of Texas you are allowed to select the shop that you want to repair your motorcycle.  Be aware that some shops will not process Insurance Repairs due to the additional paperwork and management involved.  Others may decline an Insurance Repair Project based on the amount of work, or the need for specialized work.

Here at Wicked Bastard Cycles we are happy to assist our Customers with their Insurance Repairs, however since we are a Customer Focused shop, we may recommend that you have your repairs done at another location should we feel that is in your best interest.   The following information is presented to give you a better understanding of the Estimate Process but may vary based on each respective Insurance Repair Project:

  • The CUSTOMER normally contacts our shop to let us know they had an accident and would like for Wicked Bastard Cycles to perform the repairs
  • The CUSTOMER coordinates with their Insurance Company and obtains permission to move their motorcycle to Wicked Bastard Cycles
  • Wicked Bastard Cycles coordinates with the CUSTOMER (or in some instances the Towing/Storage Company) to deliver the bike to the shop for inspection
  • Wicked Bastard Cycles will review and identify all visible items that will need repair, and if possible test the engine and electrical systems to determine possible damage
  • Typically the Insurance Company has already reached out to the shop with contact information, otherwise we obtain that information from the CUSTOMER and make contact
  • Wicked Bastard Cycles provides the Insurance Company with a detailed estimate of all known items that will require repair along with the estimated Labor necessary for the repairs (Note: This estimate will include the amount of time the shop has already spent to compile the estimate and labor details)
  • The Insurance Company will make a determination on the provided Estimate (which normally includes additional questions or clarification on the repairs) and then notifies both the shop and the CUSTOMER of their decision

REPAIR PROCESS

PRIOR TO ANY REPAIRS OR ORDERING PARTS the shop must receive, deposit and clear funds from the Insurance Company.  Be aware that unless the CUSTOMER elects to pre-fund the repair project, nothing will be ordered and no work will begin without the shop receiving funding and approval from the Insurance Company.

  • After funds have been received as noted above, Wicked Bastard Cycles will begin the repair process by ordering replacement parts and beginning the Labor to get the motorcycle ready for the repair
  • Please note that Wicked Bastard Cycles will not be responsible for shortages or delays in receiving parts (basically don't yell at us for something we can't control)
  • Wicked Bastard Cycles begins repairs with receipt of the necessary parts and continues until the repairs are completed for the CUSTOMER
  • Wicked Bastard Cycles may identify previously undisclosed items that need repair that were not disclosed on the original Estimate of Repair, and in these instances will coordinate with the Insurance Company for supplemental submissions for claim coverage
  • Wicked Bastard Cycles will keep the CUSTOMER informed on the progress of the repair throughout the life of the project
  • The CUSTOMER will be responsible to cover the costs for any additional work and/or customization beyond what was approved by the Insurance Company
  • Wicked Bastard Cycles will make every effort to work in tandem with the Insurance Company however we will not be responsible for any failure on their part to cover the CUSTOMER'S claim
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