THE LEGAL STUFF ...
Products and Services provided by Wicked Bastard®
ll products sold by Wicked Bastard® ("Wicked Bastard®" refers to Wicked Bastard LLC, Wicked Bastard, Wicked Bastard Cycles, WB Cycles and any other division under the Wicked Bastard structure) carry manufacturers warranty.Wicked Bastard makes no other warranty as to products distributed by us, expressed, or implied, including without limitation any warranties of fitness for a particular purpose . Wicked Bastard will, however, pass on all warranties made by the manufacturer, who has sole responsibility for performing such warranties. The manufacturer shall be solely responsible for any damage to person or property arising from the design, manufacture, and testing of its products, and Wicked Bastard accepts no liability for such damages. In the event that any damage to a person or property arises from the method of installation of the product, the installing party may be liable for such damages.
Wicked Bastard shall not be liable for indirect or consequential damages
COMMON SENSE WARNING
for those of you who are customizing your motorcycles. THINK before you modify and ride. Any fabrication, modification or change to the engine, drive train or basic structural integrity of your motorcycle should always be considered as a highly dangerous activity. Most customization products will not have an impact other than aesthetic, however some covers, electrical parts and controls must be properly selected and installed. When all else fails take your bike to a qualified mechanic or shop for installation. Wicked Bastard shall not be liable for indirect or consequential damages resulting from modifications to any motorcycle, motor vehicle or non-motorized item as a result of installation or use of the products sold and/or distributed to our customers.
STORE POLICIES
PRICING AND AVAILABILITY POLICY
Pricing is subject to change without notice. Pricing errors that are caught will be cancelled, refunded and customers notified of the errors. Wicked Bastard will not be held responsible for human error in pricing. All pricing changes are made at the sole discretion of Wicked Bastard.
Basically this means that we rely on data and pricing from our Distributors, Vendors and Manufacturers. On occasion it may be possible that some of that data is incorrectly applied and can result in errors in the product information, availability and/or pricing. IF that happens we will notify you as soon as possible, refund your purchase without penalty and try to work with you to get you the parts and accessories you need as soon as possible.
Please note that if you order an item that has been shown as "backordered", we will determine the expected shipping date and let you know. If you don't want to wait, you can cancel and refund that purchase as long as the actual item has not yet been shipped without any additional fees. After the item has shipped there may be return fees applied.
WARRANTIES
All products sold by Wicked Bastard carry manufacturers warranty. Wicked Bastard makes no other warranty as to products distributed by us, expressed, or implied, including without limitation any warranties of fitness for a particular purpose. Wicked Bastard will, however, pass on all warranties made by the manufacturer, who has sole responsibility for performing such warranties.
The manufacturer shall be solely responsible for any damage to person or property arising from the design, manufacture, and testing of its products, and Wicked Bastard accepts no liability for such damages. In the event that any damage to a person or property arises from the method of installation of the product, the installing party may be liable for such damages.
Wicked Bastard shall not be liable for indirect or consequential damages
PAYMENT POLICY
Unless otherwise agreed to in writing by Wicked Bastard, Payment In Full in US DOLLARS is expected at the time of purchase for all items sold on this web site. Payment Methods accepted are clearly stated in the Product Catalog section of this web site. Unless previously agreed to by Wicked Bastard, Shipment of Products will not occur prior to Payment In Full for the purchase.
INSURANCE
Some products sold by Wicked Bastard may be shipped under "insurance coverage" however this is not available for all items. Weight restriction, as well as destination (international), or drop-shipped items may not be eligible for insurance coverage. In the event that an item that is INELIGIBLE for insurance coverage under business policy established by Wicked Bastard incorrectly states that coverage is available, the customer will be notified and the insurance fee will be refunded in full. There will be NO LIABILITY on the part of Wicked Bastard for any damage that occurs to any item once it has been transferred to a shipping facility or service with the intent of being delivered to the customer.
RETURNS
Unless specifically noted in the item description, or in the event of product defect, or in the event of specific error on the part of Wicked Bastard, all sales are considered final. New items determined to be defective may be returned only with a previously assigned RETURN CODE from Wicked Bastard. New items that have been installed are not eligible for Return or Refund, unless determined to have a manufacturer's defect. Return shipping costs are the responsibility of the Buyer. Upon receipt and inspection, Wicked Bastard will refund payment minus a 15% restocking fee at their discretion. Returns must be made within 30 days of purchase to be considered eligible. Special Order items will be subject to a 20% restocking fee, all other Return conditions remain the same. All "used inventory / resale inventory" is sold AS IS and is non-refundable / returnable unless specifically agreed to in writing by Wicked Bastard. Special Orders and Custom Fabrication Orders may not be eligible for Return or Refund
SHIPPING POLICY
Unless otherwise agreed to in writing by Wicked Bastard, Shipment of Products will not occur prior to Payment In Full for the purchase. Unless otherwise stated in the product description, most products will ship via US Mail (First Class) or UPS Ground within 3 Business Days of purchase. Some specialty items may require up to 10 Business Days from the date of purchase prior to shipping to allow for production time. For items that require longer production times, we will notify the customer of the information provided to Wicked Bastard at the time of purchase and the Customer may be able to cancel the order prior to production without penalty. Additional fees may apply to product shipments to Hawaii or Canada. Wicked Bastard does not currently ship outside of North America without special arrangements and fees. Priority Shipping options are available on some products as specified in the product descriptions. Priority Shipping arrangements must be agreed to by Wicked Bastard prior to purchase and the Buyer assumes all associated cost.
International Shipping
Currently Wicked Bastard may only ship some items in the lower 48 states due to manufacturer and distributor restrictions. For orders in ALASKA and HAWAII, or for INTERNATIONAL ORDERS please contact us via email to determine if we can ship item(s) to you: [email protected]
EMAIL & TEXT LISTS, COMMUNICATIONS AND DATA PRIVACY
Wicked Bastard Cycles will occasionally email out promotional materials to our customer base; however we will immediately remove any customer who wishes to opt out at their request. All customers are encouraged to send requests for special parts orders using our [email protected] email address and we will do our best to respond in a timely manner.
Texting/SMS Messages to and from the shop
We added this section specifically to try to help RingCentral move from using (and following) our common sense approach to simply saying "we don't use text messaging for marketing purposes" to all of the information below. We also don't share your information with anyone outside of the business without your consent ... but that of course is too simple to understand so we have to add lot of useless information is below (or useful if you are an IRS Auditor .... or work in the RingCentral TCR Department). If you are a customer and thinking this is overkill ... we agree ... but we can't get them to approve texting until we spell all this b.s. out:
Why Wicked Bastard Cycles would text you:
- We would respond to customer requests for information regarding their motorcycle
- We would respond to customer requests for pricing on services or parts
- We would respond to customer requests to assist with troubleshooting
- We will text you (only after you authorize us) with updates on ANY of the requests above, or for updates regarding your current motorcycle service or billing matters
- We may text you several times a day ... or not ... but we will only do so to update you on an existing request from you, service updates on your bike
- YOU can get us to stop texting us at any time by telling us to "STOP" (or by saying you don't find our sense of humor funny .... wait ... we may still text you to see if you mean it ... and then we will tell you that you hurt our feelings)
- Ok to be blunt ... we don't have feelings ... we are pretty much fun loving *ssholes who like to kid around with our customers
- If you need help text "HELP" and we will respond "with what?" (we no longer assist with moving bodies) Ok being serious because the TCR department is probably having a cow, we always do our best to help and will respond to you as soon as possible
Why Wicked Bastard Cycles would NOT text you:
- You called the shop "Wicker Basket Cycles"
(just kidding ... we own that domain as well) - You don't think Chuck Norris jokes are funny
- You don't want us to swear when we are working on bikes ... if so send us a message that says "Fucking Stop" ... and we will fucking stop texting you ... then we will talk about how you said "fuck" in a text and start to laugh and wonder if RingCentral will have an issue with you sending us a text with the word "fuck" in it ... and we will decide to walk away and drink a beer
- Also ... if you actually do text us "STOP" we won't text you again until you tell us to. According to RingCentral it has to be "Opt-In" ... or we are going to pretend that you are from their TCR team and are testing us ... and we won't text you back even if you say "C'mon ... I was just joking ... I really want you to text us".
The SERIOUS part about texting with our shop
We have literally been trying to get the authorization from RingCentral for over a month now. Doesn't matter if we spend an hour or two on the phone, or even have a member of their TCR team tell us that "everything is good and we are going to authorize you" ... wait a few days and someone else will find another reason to find a way to deny your approval regardless of what the prior employee of the TCR department tells you (true story ... this is what happened ... they will even admit that it happened). Good thing we have another platform called Text Em All based here in Texas that approved our use of text messaging in 4 days.
So the stuff above is having fun ... and mostly accurate ... and we do in fact have no issue with using profanity in the shop ... but the next bit is the stuff that RingCentral is making us put on the website simply because they have the worst customer service when it comes to a texting platform that we have ever experienced. We currently have two other platforms that we use for communication and our "common sense" disclosures were completely acceptable and we were authorized within a week each time. In fact even the FCC agency that RingCentral has to submit our site to has said we were fine .... but oh well.
Here is all the serious stuff that RingCentral is making us place on the website:
Wicked Bastard Cycles does not use TEXT MESSAGING for advertisements or marketing. We communicate via TEXT only with customers who have initiated contact with the shop (just send a text our our main number: 682-593-1163) and only to answer your questions pertaining your projects, ideas or existing service requests with our shop.
By texting Wicked Bastard Cycles at 682-593-1163 you agree to receive Customer car messages from Wicked Bastard Cycles. Reply STOP to Opt-out; Reply HELP for support; Message and data rates may apply; Messaging frequency may vary. Visit https://wbcycles.com/legalstuff.html to see our privacy policy and https://wbcycles.com/legalstuff.html for our Terms of Service.
- Types of SMS Communications: If consent has been given to receive text messages from Wicked Bastard Cycles, messages may be received related to the following : Appointment reminders, Follow-up messages, Billing, inquiries ,Promotions or offers. Reply STOP to opt out of SMS messaging at any time.
- Message Frequency: Message frequency may vary depending on the type of communication. You may receive multiple SMS messages per day and/or week regarding your appointments or account status.
- Potential Fees for SMS Messaging: Standard message and data rates may apply, depending on the carrier's pricing plan.
- Personal Information collected may include your first and last name, as well as your mobile number. This information is not shared with any party outside of Wicked Bastard Cycles without the customer's expressed permission. We NEVER share customer information for marketing purposes.
- Opt-In Method:
Opt-in to receive SMS messages from Wicked Bastard Cycles can be done in the following ways:
Verbally, during a conversation, sending us a text asking for information, leaving a voicemail asking for information.
* By opting into SMS from a web form, email, text messaging or other medium including verbally, you are agreeing to receive SMS messages from Wicked Bastard Cycles. This includes SMS messages for appointments including scheduling, reminders, notifications, billing and post visit instructions. Message frequency varies. - Opt-Out Method: Opting out of receiving SMS messages can be done at any time by replying "STOP" to any SMS message received. Alternatively, direct contact can be made to request removal from the messaging list.
- For assistance with your motorcycle project or any other account related to Wicked Bastard Cycles, text HELP to our number and we will respond. You can also email us direct via [email protected]
(yeah we know that we said the same thing more than once ... but give us a break ... we are trying to figure out what the magic button is with the TCR department to get the approval)
Wicked Bastard will not sell or distribute our customer data information to any third party without prior authorization from our Customers.
PRIVACY POLICY
We have to add this area as well for RingCentral even though we have made this statement several times already ... bear with us.
- Wicked Bastard Cycles will not share customer data with any other party unless specifically authorized by our customer
- Wicked Bastard Cycles will collect information including the Customer Name, Mailing Address, Phone Number(s), Email Address and motorcycle specific information, such as year, make and model
- Wicked Bastard Cycles will use the information that we collect to provide customer services such as recommendation for service, parts and/or accessories for their motorcycle(s)
- Wicked Bastard Cycles will use the information that we collect to provide communications such as billing and invoicing, service history, recommendations related to their motorcycle(s), customer service updates on current or future service orders
- Wicked Bastard Cycles will not share any of the information from our customers without verbal, written or text authorization from our customer
- Wicked Bastard Cycles will not share SMS consent with third parties for marketing purposes
Hopefully all of the stuff that we have had to add to the page will satisfy the TCR Department for RingCentral. We're not holding our breath since we started this process with them on February 7, 2025 and I'm adding all the redundant stuff here on March 18, 2025. Fingers crossed and we will update this area as the approval saga continues.
March 28th - Still no word on what's going on. We even have three different areas trying to see what is happening with the TCR department.